Please read the information below which we're sure will help you.

Non-fault accidents

Our accident management claim staff will do everything for you. Simply tell us if it's not your fault, we'll take some details, deal directly with the other party's insurer and arrange a like for like replacement vehicle for the duration that your vehicle is off the road. We then do the repairs and claim your excess for you. It's very frustrating when your pride and joy is damaged by someone else so let us take all the aggravation out of reclaiming your excess. We've got some more great news for you too!.  No hassle, no cost and we promise never to come back to you if our claim fails. Please telephone us on 01763 289472 and we'll do the rest.

Your fault accident

It's a fact of life, accidents happen. Don't worry, we're here to make things as painless as possible. You now have two options.

1. Pay for it yourself or
2. Claim through your insurance.

Paying for the repair yourself

If you decide to pay for the repairs yourself we'll ensure that your vehicle is repaired to the highest factory standards as quickly as possible and at the most competitive price. We can even supply a free of charge loan car. Your vehicle will be washed and hoovered and returned to its former glory.

Claiming from your insurance

If you go through your insurance you need to know the following important information;

Once you've informed your insurer of a claim they will insist you use their repairer. You have the legal right to take your vehicle to a bodyshop of your choice and nobody knows your Volkswagen as well as we do. Don't be forced to use a repairer that you've never even heard of. Remember, it's your car and you are the customer. They may even suggest you need two estimates to force your hand. This is not necessary as the engineer will agree the costs with us directly.

We provide loan cars, only use genuine parts and uphold your manufacturer's warranty, resulting in higher residual values when you come to sell the car.

We will even put at least £50 towards your excess as a thank you for your loyalty to M J Warner.



M J Warner ARC offers free, no obligation estimates and you don't need an appointment. Can you also obtain an instant quote for smaller repairs by clicking the banner above. 

We use the latest industry approved computer estimating systems to provide you with the most competitive quote. 

We offer mobile estimates for non-driveable vehicles and can provide free of charge loan cars and collection and delivery.

Please refer to our main bodyshop page for help with deciding whether to pay for the repairs yourself or if to make an insurance claim.

  • As a member of the Selsia UK network we offer same day 'Fast track' repairs. We have a dedicated paint booth to ensure your car is back on the road as soon as possible. To obtain an instant quote click the banner above and enter promotional code MJW9094 to receive the best price available.
  • “Your car, your choice” Being involved in an accident is a scary and disconcerting event for anyone so it’s easy to just follow standard processes in order to get your vehicle repaired and back on the road as soon as possible with the minimum amount of hassle. However, ­most people assume that your only option is to take your vehicle to the accident repair centre recommended by your insurance company. This is where you need to remember, it’s 'your car, your choice'.
  • It's very frustrating when someone opens their door and leaves a dent in yours. From just £49 inc VAT we can do a 'paintless dent repair', putting the pride back in your joy. Call in and see us for a free estimates or call for more details.
  • We've teamed up with Herts Insurance Services (HIC) who specialise in Volkswagen Group vehicles. Based in Bishop's Stortford it offers a nationwide service whilst providing the local personal service you have come to expect from M J Warner Accident Repair Centres. Established in 1989 HIC has grown from the original two members of staff to over 100. It is large enough to provide industry leading prices but small enough to care. Whilst 'online' quotes and comparison sites are all the rage, 70% of customers will obtain a better price over …
  • Everything we do is designed to reduce both the cost and vehicle off-road-time for our Business Customer. We have a reputation for the consistent delivery of a comprehensive high-quality service, and a proven track record of creating long-term sound business relationships. This is all testimony to our philosophy of taking great care of our customers and their vehicles, whilst minimising the costs associated with repairs and repair cycle time. We can provide a bespoke and transparent Service to suit your requirements.

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