Please read the information below which we're sure will help you.
Our accident management claim staff will do everything for you. Simply tell us if it's not your fault, we'll take some details, deal directly with the other party's insurer and arrange a like for like replacement vehicle for the duration that your vehicle is off the road. We then do the repairs and claim your excess for you. It's very frustrating when your pride and joy is damaged by someone else so let us take all the aggravation out of reclaiming your excess. We've got some more great news for you too!. No hassle, no cost and we promise never to come back to you if our claim fails. Please telephone us on 01763 289472 and we'll do the rest.
Your fault accident
It's a fact of life, accidents happen. Don't worry, we're here to make things as painless as possible. You now have two options.
1. Pay for it yourself or
2. Claim through your insurance.
Paying for the repair yourself
If you decide to pay for the repairs yourself we'll ensure that your vehicle is repaired to the highest factory standards as quickly as possible and at the most competitive price. We can even supply a free of charge loan car. Your vehicle will be washed and hoovered and returned to its former glory.
Claiming from your insurance
If you go through your insurance you need to know the following important information;
Once you've informed your insurer of a claim they will insist you use their repairer. You have the legal right to take your vehicle to a bodyshop of your choice and nobody knows your Volkswagen as well as we do. Don't be forced to use a repairer that you've never even heard of. Remember, it's your car and you are the customer. They may even suggest you need two estimates to force your hand. This is not necessary as the engineer will agree the costs with us directly.
We provide loan cars, only use genuine parts and uphold your manufacturer's warranty, resulting in higher residual values when you come to sell the car.
We will even put at least £50 towards your excess as a thank you for your loyalty to M J Warner.